NAPAC CODE of CONDUCT…a customer pledge:

1. Every customer will receive an exact price in writing (not a ballpark estimate) for their project of interest.

2. The price given will be guaranteed for one full year. This means there’s no high pressure.

3. If the NAPAC Contractor cannot provide the “right” solution for the customer, every attempt will be made to guide the customer to another company capable of meeting the customer’s needs.

4. Every customer will be offered all available “time sensitive” promotions including special financing plans that NAPAC has negotiated through their network.

5. All customers will be given a timeline for their project, including anticipated start and completion dates. Should there be any variances to the schedule, the NAPAC Contractor will provide timely updates as they occur through a mutually-agreed channel of communication.

6. All customers will receive a copy of the NAPAC Contractor’s insurance coverages, applicable warranties, lowest price and performance guarantees, licenses, permits, proof of EPA (or state) Firm Certification (applicable for projects on homes built before 1978 where there could be lead paint), etc.

Not all contractors are created equal. For a homeowner’s peace of mind, the NAPAC Contractor has met critical standards, including:

  • 7 years in business with a track record of customer satisfaction which has been verified through an independent survey firm.
  • Uses only employees and sub-contractors who have been thoroughly background checked and drug tested.
  • Complies with the NAPAC Code of Conduct.
  • Issues a “Performance for Life” Guarantee on every job.
  • Issues an “Assurance of Lowest Price & Best Value” Guarantee on every job.
  • Offers NAPAC Financing Options through leading national institutions.
  • Offers quality products through NAPAC Manufacturers when available.
NAPAC Contractors are typically chosen for being highly qualified craftsmen with a 90% or higher customer satisfaction rating in their markets.

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